Terms of Service

1. The Service

Sitescreens provides tools to capture and process web pages, including screenshots, PDFs, text and markdown extracts, crawls, video recordings, monitoring, forensic packs, and related features described in our documentation. Features available to you depend on your plan and account settings. The Service is a business software / SaaS offering; unless we expressly agree otherwise in writing, contracts are concluded electronically.

2. Accounts and API access

You must provide accurate registration information and keep credentials secure. You are responsible for all activity under your account and API keys. Notify us promptly if you suspect unauthorized access. We may suspend or revoke keys or accounts that appear compromised or that violate these Terms.

3. Acceptable use

You agree not to use the Service to:

• Violate applicable law (including Swiss law), regulation, or third-party rights
• Capture, scrape, or monitor sites in breach of their terms, robots rules, or technical access controls you are not authorized to bypass
• Distribute malware, phishing content, or illegal material
• Attack, overload, or disrupt Sitescreens, target sites, or third-party infrastructure
• Resell or provide the Service in a way that conceals your identity as the operator without our prior written consent, where that would mislead end users
• Attempt to reverse engineer non-public parts of the Service except as allowed by mandatory law

You are solely responsible for the URLs and instructions you submit, and for obtaining any rights or permissions needed to capture or process those pages.

4. Customer content and outputs

“Customer Content” means URLs, payloads, overlays, schemas, webhooks, and similar inputs you provide, plus artifacts and metadata the Service generates for you (such as images, PDFs, markdown, and job records).

You retain ownership rights only in content you generate or lawfully supply (including capture results produced from your jobs for your account). Sitescreens does not claim ownership of that user-generated content. You grant us a non-exclusive, worldwide license to host, process, transmit, display, and delete Customer Content as needed to operate the Service, enforce these Terms, provide support, and comply with Swiss and other applicable law (including the Federal Act on Data Protection, “FADP”). You represent that you have the rights necessary to grant this license.

We have no responsibility for Customer Content or user-generated content. You are solely responsible for its legality, accuracy, and use, including any third-party claims arising from pages you capture or materials you store or share through the Service.

5. Payment terms

Paid plans, credit purchases, and usage fees are charged online through our payment processor (for example Stripe) or other electronic checkout methods we make available. Prices, credit packs, and plan features are shown at purchase or in the billing dashboard and may change prospectively. Amounts may be charged in CHF or another currency displayed at checkout. Where Swiss VAT (MWST) or other taxes apply, they will be added or included as indicated at purchase.

All payments are final and non-refundable, including subscription fees, credit purchases, and overage charges, except where a mandatory right to withdraw or reclaim funds applies under Swiss law (in particular for consumers, where such rights cannot be waived). By starting a paid digital service or consuming credits, you request immediate performance; where a statutory withdrawal right would otherwise exist, you acknowledge that it may lapse once performance has begun with your consent, to the extent permitted by law.

Credits are consumed when jobs are reserved or settled under our then-current metering rules. If a payment fails, is charged back, or becomes overdue, we may suspend paid features, withhold new jobs, or terminate access until the account is current.

6. Free tier and demos

Free and demo captures may be rate-limited, watermarked, or otherwise restricted. We may change or discontinue free allowances with reasonable notice where practical.

7. Third-party services

The Service may integrate with third parties (for example payment processors, OAuth identity providers, object storage, or email delivery). Their terms and privacy practices apply to your use of those services. We are not responsible for third-party outages or policy changes outside our control.

8. Confidentiality and security

We implement reasonable administrative and technical safeguards appropriate to the nature of the Service and to Swiss data-protection expectations. No method of transmission or storage is fully secure. You are responsible for configuring secrets, webhooks, and share links carefully, including who can access artifacts you choose to share. Personal data is processed as described in our Privacy Policy.

9. Intellectual property

Sitescreens and its licensors own the Service software, branding, and documentation under Swiss and international IP law. These Terms do not transfer ownership of our IP to you. Feedback you provide may be used to improve the Service without obligation to you.

10. No guarantees, endorsements, or investigation

Sitescreens does not guarantee any particular capture result, uptime, turnaround time, or fitness for a legal, compliance, evidentiary, or business purpose. Outputs may vary by browser, device, region, proxy, target site behavior, and configuration.

Providing the Service does not constitute an endorsement, verification, or certification of any website, brand, product, statement, or third party you capture or reference. We do not investigate, authenticate, or vouch for the content of target pages or of Customer Content, and we have no duty to monitor or fact-check material processed through the Service.

11. Disclaimer of warranties

To the maximum extent permitted by Swiss law, the Service is provided “as is” and “as available,” without warranty of any kind, whether express or implied, including any implied warranties or assurances of merchantability, satisfactory quality, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, secure, error-free, or free of harmful components, or that defects will be corrected. Nothing in this section excludes warranties or rights that cannot be limited or waived under mandatory Swiss law.

12. Limitations of liability

Subject to the mandatory provisions of Swiss law (in particular Arts. 100 and 101 of the Swiss Code of Obligations), and to the fullest extent permitted:

• We are not liable for indirect or consequential damage, loss of profit, loss of revenue, loss of data, loss of goodwill, business interruption, or cost of substitute services
• Our total aggregate liability arising out of or relating to these Terms or the Service is limited to the amounts you paid us for the Service in the twelve (12) months immediately before the claim arose, or CHF 100 if you have not paid us in that period

These limitations do not apply to liability for unlawful intent (Absicht) or gross negligence (grobe Fahrlässigkeit), to liability for death or personal injury caused by our negligence where such liability cannot be excluded, or to any other liability that cannot be limited under mandatory Swiss law. Where you act as a consumer within the meaning of Swiss law, mandatory consumer protections remain unaffected.

13. Indemnity

You will defend and indemnify Sitescreens against claims by third parties arising from your Customer Content, your use of the Service, or your violation of these Terms or applicable law, except to the extent caused by our unlawful intent or gross negligence.

14. Suspension, removal, and termination

You may stop using the Service at any time. We may, where we reasonably consider it necessary (and without prior notice if urgent):

• Remove or disable content — delete, quarantine, or restrict access to jobs, artifacts, shares, webhooks, or other Customer Content that appears unlawful, abusive, infringing, risky to the platform, or otherwise in breach of these Terms
• Terminate or suspend access — revoke API keys, disable accounts, or block use of the Service for breach, non-payment, abuse, security risk, or legal requirements

Except for ownership of user-generated content as described in section 4, these Terms do not grant you any ownership rights in the Service, our software, infrastructure, or branding. Upon suspension or termination, your right to access the Service ends. We are not obligated to retain or return Customer Content after termination, except where required by Swiss law or expressly stated in a paid plan feature (for example immutable forensic artifacts during their retention period). Provisions that by nature should survive (including payment obligations, disclaimers, limitations of liability, indemnity, and governing law) will survive.

15. Changes

We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date. For ongoing contracts, we will provide reasonable notice of material changes where required. Continued use after the effective date constitutes acceptance of the revised Terms, unless you terminate before they take effect where Swiss law gives you that right.

16. Governing law and venue

These Terms and any dispute arising out of or in connection with them or the Service are governed by substantive Swiss law, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Subject to mandatory consumer venue rules, the exclusive place of jurisdiction is the ordinary courts at the registered seat of Mesarthim labs GmbH in Dielsdorf, Switzerland. Consumers with habitual residence in Switzerland may also bring proceedings before the courts of their place of residence where mandatory law so provides. We may still seek interim relief in any competent court.

17. Severability

If any provision of these Terms is held invalid or unenforceable by a competent Swiss court, the remaining provisions continue in full force. The invalid provision shall be replaced by a valid provision that most closely reflects the original commercial intent, to the extent permitted by law.

18. Contact

Mesarthim labs GmbH
Geerenstrasse 9b
CH-8157 Dielsdorf
Switzerland
UID/MWST: CHE-452.370.848 MWST

Questions about these Terms: business@sitescreens.com. Please include your account email and a description of your request.